LEAPFROG CONCEPTS PTY LTD PRIVACY POLICY
1. About our Privacy Policy
Leapfrog Concepts Pty Ltd ABN 28 663 686 459 (“we”, “us”, or “our”) recognises the importance of privacy and is committed to protecting the privacy of individuals when handling their personal information. We collect, hold, use and disclose personal information about individuals for purposes relating to our functions and activities involving providing a quality management system and management consulting advice. Our Privacy Policy outlines how we openly and transparently handle personal information about individuals for purposes relating to our functions and activities. Personal information includes any information about an identified individual or a reasonably identifiable individual. By providing us with your personal information, you consent to us handling it in accordance with our Privacy Policy. If you provide us with any personal information about another individual, then we rely upon you to inform that individual of the details contained in our Privacy Policy. We will notify you of changes to our information handling practices by publishing an updated version of our Privacy Policy on our website from time to time. You should regularly review the most recent version of our Privacy Policy available on our website.
2. Why we collect, hold, use and disclose personal information
We collect, hold, use and disclose personal information for purposes relating to our functions and activities, which include:
• providing you with our products or services
• managing our client relationship with you
• providing you with information about our products or services
• evaluating or improving our products or services
• marketing or promoting our products or services
• carrying out our functions or activities
• complying with our legal or regulatory obligations
3. What kinds of personal information we collect
The kinds of personal information about you that we may collect and hold include:
• your details, such as your name, organisation’s name and email address
• your product and service information, such as transaction details
• information about you which is entered into our systems by users of our products or services
If you do not provide us with the personal information that we request, then we may not be able to provide you with our products or services.
4. What kinds of website visitor information we collect
We may use cookies or similar technologies to collect information about your visits to our website. A cookie is a small text file that is stored on your computer or device by your web browser when you visit our website to enable your visits to be recognised. The kinds of information that we may collect and hold about your visits to our website include your IP address, domain name, locality, operating system, browser type, referring website, search terms, pages and links accessed, and visit date and time. We may use this information to maintain and improve our website and enhance your experience browsing our website. If you do not wish us to use cookies to collect information about your visits to our website, then you may set your browser to turn off cookies, but some parts of our website may not function properly if cookies are disabled.
5. How we collect personal information
We collect personal information directly from you when you interact with us through our website or by email, telephone, facsimile or other means. For example, we may collect your personal information directly from you when:
• you use our products or services through our website
• you request us to provide you with assistance or support for our products or services
• you request us to provide you with information about our products or services
• you complete a survey or provide feedback in respect of our products or services
• you subscribe to receive our newsletter or other information about our products or services
We may also collect your personal information from a third party or publicly available source for the purpose of carrying out our functions and activities. For example, we may collect your personal information from:
• your representative in connection with providing our products or services
• service providers that assist us in carrying out our functions and activities, such as customer support providers and information technology providers
• government departments and agencies in connection with our functions and activities
6. When you will have the option of not identifying yourself
We will give you the option of not identifying yourself or using a pseudonym when dealing with us in relation to a particular matter except where it is impracticable or unlawful for us to do so. You may not need to identify yourself when you request that we provide you with general information about our products or services.
7. How we use personal information for direct marketing
We may use your personal information to provide you with news or other information about our products or services that may be of interest to you. You can opt out of receiving direct marketing communications from us at any time by following the unsubscribe instructions provided in each communication or by contacting us directly. If you choose to opt out, then we will promptly remove you from our marketing list and ensure that you do not receive any further direct marketing communications from us.
8. How we disclose personal information
We may disclose your personal information to third parties located in Australia for the purpose of carrying out our functions and activities. Examples of third parties to whom we may disclose your personal information include:
• your representative in connection with providing our products or services
• service providers that assist us in carrying out our functions and activities, such as customer support providers, information technology providers, printing and mailing providers, sales and marketing providers, and advertising providers
• related companies, agents, partners, affiliates and other trusted entities that assist us in carrying out our functions and activities
• professional advisers such as accountants, auditors and lawyers
• an actual or potential purchaser, acquirer, financier or insurer of all or any part of our business that handles your personal information
• government departments and agencies in connection with our functions and activities
We will not disclose your personal information to any third parties for any other purpose without your consent except where required or authorised by law. For example, we will not sell, trade or rent your personal information to any third parties for marketing purposes without your consent.
9. How we hold and protect personal information
We hold personal information that we collect in both electronic and physical storage facilities, including cloud-based storage, computer servers and temporary paper-based files in exceptional circumstances.
We protect personal information that we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure using appropriate security measures, which include:
• physical security measures such as secure premises, physical access restrictions and locked cabinets
• technical security measures such as secure servers and databases, password access, anti-virus software, data encryption and firewalls
• administrative security measures such as staff training on data protection and access control procedures
We regularly review and update our security measures to ensure the ongoing protection of your personal information.
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected unless otherwise required by law. If we hold any personal information that we no longer need for any purpose for which we may use or disclose the information, then we will take reasonable steps to destroy or de-identify the information unless we are required by law to retain it.
10. How to access and correct your personal information
You may request access to and correction of any of your personal information that we hold. You should promptly notify us if you become aware that any of your personal information that we hold is inaccurate or out-of-date.
We will respond to a request by you for access to your personal information within 30 days. We will give you access to your personal information in the manner that you request if it is reasonable and practicable to do so. If we decide not to provide you with access to your personal information, then we will provide you with written reasons for our decision.
We will respond to a request by you for the correction of your personal information within 30 days. If we correct any of your personal information that we have previously disclosed to another organisation, then you may request us to notify that other organisation of the correction. If we decide not to correct any of your personal information, then we will give you written reasons for our decision, and you may request us to associate with the information a statement apparent to users of the information that it is incorrect.
If you wish to access or correct any of your personal information which we hold, please contact our Privacy Officer using the contact details below. You will be required to verify your identity before you will be permitted to access or correct any of your personal information that we hold.
11. How to make an enquiry or complaint
If you have an enquiry or complaint about our handling of your personal information, please contact our Privacy Officer using the contact details below. A complaint about our handling of your personal information should be made in writing to our Privacy Officer, setting out details of your complaint. Our Privacy Officer is responsible for dealing with all enquiries and complaints about our handling of personal information and will respond on our behalf within 30 days after receiving your enquiry or complaint.
12. How to contact us
If you have any questions about our Privacy Policy or our privacy practices, please contact our Privacy Officer using the contact details below:
Julie Sestan
Privacy Officer Leapfrog Concepts Pty Ltd
Phone: 1300 19 29 31
Email: julie@leapfrogconcepts.com.au
Address: PO Box 418, Cowes, Victoria 3922
This Privacy Policy is effective as of 1 July 2024